Public service providers and users in the information society
An explorative analysis
DOI:
https://doi.org/10.31265/jcsw.v1i1.20Abstract
The issue to be discussed in this article is to what extent does ICT create new challenges for the relationship between public service providers and users? It is important to recognize the concept of social capital because the concept is vital to the understanding of access to the information society and efficient functioning of government in its service to citizens. In this way we see social capital as a mediating “institution” between public authorities and the citizens (users).
References
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National Community Resources and Economic Development Conference 2002. Orlando, FL: Penn State
Amit, R. and Zott, C.(2001): Value Creation in E- Business , Strategic Management Journal Vol 22 pp.493-520.
Bakos, J.Y., and Nault, B.R. (1997): Ownership and Investment i n Electronic Networks,
Information Systems Research Vol. 8 No. 4.
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Bannister, F. (2001): Dismantling the silos: extracting new value from IT investments in public administration, Information Systems Journal Vol 11 (2001) pp 65-84.
Bäck, H. (2000): Kommunpolitiker i den stora nyordningens tid . Malmö: Liber
Beland, D. (2004): Fighting ‘big government’:Frames, federalism, and social policy reform in the United States, Canadian Journal of Sociology - Cahiers Canadiens de Socilogie 29 (2) 2004.pp. 241-264
Bleiklie, I. (.. 1990 ):): Service Regimes. A Comparative Organizational Study of Client- Official Relations and Political Steering in Two Service Agencies. Rapport nr. 7. Institutt for administrasjon og organisasjonsvitenskap. Universitetet i Bergen.
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Buland, T. (1996): Den store planen. Norges satsing på informasjonsteknologi i 1987 – 1990.
STS-rapport nr. 27. Trondheim: Senter for teknologi og samfunn, NTNU
Burt, R. S. (1992): Structural Holes: the Social Structure of Competition. Cambridge: Harvard University Press
Calabrese, A. and M. Borchert (1996): Prospects for electronic democracy in the United States: Rethinking communications and social policy. Media, Culture and Society 18: 249:268
Coleman, J.S. (1990): Foundations of Social Theory. Harvard: Harvard University Press Das, T.K. and B-S. Teng (2000): A Resource- Based Theory of Strategic Alliances. Vol. 26,
No 1, pp 31-61.
Elander, I. (1999): Partnerskap och demokrati. Omaka par i nätverkspolitikens tid? I Amnå, E. (red): Globalisering. Demokratiutredningen. Forskarvolym IX SOU 1999:83
Etzioni, A. (1995): The Spirit of Community. Fontana Frønes, I.(2001): Digitale skiller. Bergen: Fagbokforlaget.
Galbraith J.R. (2002): Designing organizations. UK: John Wiley & sons
Gassan, A.-K.i, Boer de, K., Mourshed, M. and N. P. Rea (2001): Putting citizen on-line, not in line. The McKinsey Quarterly 1997 No. 2. (2001) pp 65-73.
Grønlie, T. (1991): Velferdskommunen. I Nagel, A.-H. (red.): Velferdskommunen. Kommunens rolle under utviklingen av velferdsstaten. Bergen: Alma Mater
Gulati, R., Nohira, N. and A. Zaheer (2000): Strategic networks . In Strategic Management Journal 21, pp.205-215.
Hanson, W. (2000): Principles of Internet Marketing. South-Western College Publishing. Harriss, J. (2002): Depoliticizing Development: The World Bank and Social Capital. London:
Anthem Press
Holmes, D. (2001): E-government, E-business Strategies for Government. Nicholas Brealey Publishing.
Hoven, F.H. (1981): Byråkratierfaringer og klientatferd. Publikasjon nr 10.
Forskningsprogrammet: Forvaltningen og svakstilte brukere. Bergen/ Kristiansand: Institutt for offentlig administrasjon Agder Distriktshøgskole.
Hoven, F.H. (1988): Informasjonskløftene og mulighetene for å ta ut rettigheter, I Omdahl, H (red): Informasjonskløftene og demokratiet. Oslo: Universitetsforlaget
Johansen M.W. (1998): Elektronisk saksbehandling - noen juridiske problemstillinger ved elektronisk dokumentasjonshåndtering. Statskonsult. Rapport no. 13
Kneebone RD. (1992): Centralization and the size of Government in Canada. Applied Economics 24 (12) Pp. 1293-1300
Layne K.and Lee J. (2001): Developing fully functional E-government: A four stage model Government Information Quarterly, Vol 18 pp 122-136.
Lin, N. (2001): Social capital: a theory of social structure and action. Cambridge, Mass.: Cambridge University Press.
Loeh, K.D. and S. Conger (1996): Evaluating ethical decisions and computer use.
Communications of the ACM 39 (3): 48-60
Lyngstad, R. (2003): Makt og avmakt i kommunepolitikken. Rammer, aktørar og ideologi i det lokale folkestyre. Bergen: Fagbokforlaget
Malone T.W. ,Yates J. and Benjamin R.I (1987): Electronic Markets and Electronic Hierarchies. Communication of the ACM.
Martinussen, W. (1993): Velferdsfellesskap. Medvirkning og solidaritet I nærmiljø, yrkesliv og politikk.
Trondheim: Allforsk AVH
McKay D. (2000): Policy legimacy and institutional design: Comparative lessons for the European Union. Journal of Common Market studies 38 (1) pp 25-44.
Montin, S. (2002): Moderna kommuner. Lund: Liber
Murray J. H. (1997): Hamlet on the Holoedeck: The Future of Narrative in Cyberspace.
New York: Free Press
Nahapiet, J. and S. Ghoshal (1998): Social capital, intellectual capital and the organizational advantage, Academy of Management Review, 23 (2): 242-266
Normann R. (2001): Reframing Business. When the Map Changes the Landscape. UK: John Wiley & sons
Norman, R and Ramirez, R (1994): Den nya affärslogiken. Liber-Hermods AB, Malmø Olsson, J. og S. Montin (red.)(1999): Demokrati som experiment – försöksverksamhet och
förnyelse i svenska kommuner. Ørebro: Ørebro universitet, Novemus. Nevemus
rapportserie 1999:1
Organisation for Economic Cooperation and Development 2001. The Well-being of Nations: The Role of Human and Social Capital.Paris: OECD. http://www.oecd.org/ dataoecd/48/22/1870573.pdf
Peled, A. (2001): Centralization or diffusion? Two tales of online government, Administration & Society 32 (6) pp 686-709.
Putnam, R. (1993): Making Democracy work. Civic Tradition in Modern Italy. Princeton: Princeton University Press.
Putnam, R. (2000): Bowling alone. New York: Simen & Schuster.
Rhodes, R.A.W.(1997):Understanding Governance. Policy networks, Governance, Reflexivity and Accountability. Buckingham: Open University Press
Rokkan, S. (1987): Stat, nasjon, klasse. Essays I politisk sosiologi. Oslo: Universitetsforlaget Sawhney M. and Zabin J. (2002): Managing and Measuring Relations Equity in the Network
Economy,,Journal of the Academy of Marketing Science. Vol. 30, No.4, pp. 313-332.
Schaffer, B.B. and W.-H. Huang (1975): Distribution and the Theory of Access, In Development and Change, Vol 6: 13 - 36
Seligman, A.B. (1997): The Problem of Trust. Princeton: Princeton University Press Sennett, R. (2001): Det fleksible mennesket. Bergen: Fagbokforlaget
Shiffman R. N, Brandt C.A., Liaw Y. and G.J. Corb (1999): A design model for computer- based guideline implementation based on information management services, Journal of the American Medical Informatics Association 6 (2) pp. 99-103 March - April
Solvang B.K.(2004): Effekter av informasjonsteknologi og valgfrihet på sentrale relasjoner i kommunal og privat tjenesteproduksjon. Arbeidsnotat nr.1.Agder University College, School of Management.
Ståhlberg, K. (1996): Herre I eget hus. 12 debattinnlägg om nordiska kommuner i förandring.
Bergen: LOS – senteret. LOS – senter rapport 9605
Ståhlberg, K. (1998): Serviceförbindelser i kommunernas utvecklingspolitik, Kommunal ekonomi och politik 2:7-19
Sørensen, R. J., Borge, L.E., Hagen T.P (1999): Effektivitet i offentlig tjenesteyting.
Fagbokforlaget.
Torsvik, G: (2000): Social capital and economic development. A plea for the mechanisms, in
Rationality and Society 12 (4), pp. 451-476
Tam, H. (1998): Communitarianism. A New Agenda for Politics and Citizenship.
MacMillan Press Ltd.
Taylor, M (2003): Public Policy in the Community. Palgrave MacMillan
Warschauer, M. (2003): Social capital and access. Univ Access Inf Soc 2, pp 315-330.
Published online. Springer-Verlag.
Whitson, T.I, and L. Davis (2001): Best practices in electronic government: Comprehensive electronic information dissemination for science and technology, Government Information Quarterly, Vol 18 No 2
Williamson, O.E. (1975): Markets and Hierarchies. Analysis and Anti-Trust Implications.
New York: Free Press (1975).
Williamson O.E. (1991): Markets - The Logic of Economic Organization.
In Williamson, O.E. and S.G. Winter (eds): The Nature of the Firm. New York: Oxford Press, Inc.
Zaltman, G., Pinson, C.R.A. and R. Angleman (1973): Meta Theory and Consumer Research.
New York: Holt, Rishardt and Winston
Øgård, M. (2000): New Public Management- markedet som redningsplanke. I Baldersheim,
H. and L.E. Rose (red): Det kommunale laboratorium pp 32-34. Bergen: Fagbokforlaget.
Østerud, Ø., K. Goldmann og M.N. Pedersen (red.)(1997): Statsvitenskapelig leksikon. Oslo: Universitetsforlaget
Østerud, Ø. og B.S. Tranøy (red) (2001): Den fragmenterte staten. Reformer, makt og styring.
Oslo: Universitetsforlaget
Alter, T. (2002): The Role of Social Capital in Information Technology Development.
National Community Resources and Economic Development Conference 2002. Orlando, FL: Penn State
Amit, R. and Zott, C.(2001): Value Creation in E- Business , Strategic Management Journal Vol 22 pp.493-520.
Bakos, J.Y., and Nault, B.R. (1997): Ownership and Investment i n Electronic Networks,
Information Systems Research Vol. 8 No. 4.
Baldersheim, H. (1993): Kommunal organisering: Motar sel, men ressurser avgjer? I Lægreid, P og J.P.Olsen (red.): Organisering av offentlig sektor. Perspektiver – reformer – erfaringer – utfordringer. Oslo: Tano
Baldersheim, H. (2004): Twenty Years of Local Government Reforms – European Models and Experiences. Forskerkurs 25.-28. nov 2004. Oslo: Universitetet i Oslo
Bannister, F. (2001): Dismantling the silos: extracting new value from IT investments in public administration, Information Systems Journal Vol 11 (2001) pp 65-84.
Bäck, H. (2000): Kommunpolitiker i den stora nyordningens tid . Malmö: Liber
Beland, D. (2004): Fighting ‘big government’:Frames, federalism, and social policy reform in the United States, Canadian Journal of Sociology - Cahiers Canadiens de Socilogie 29 (2) 2004.pp. 241-264
Bleiklie, I. (.. 1990 ):): Service Regimes. A Comparative Organizational Study of Client- Official Relations and Political Steering in Two Service Agencies. Rapport nr. 7. Institutt for administrasjon og organisasjonsvitenskap. Universitetet i Bergen.
Bleikelie, I., Jacobsen, K.D. og J. Thorsvik (1994): Forvaltingen og den enkelte.
I Christensen,T og M. Egeberg (red.):Forvaltningskunnskap. 2 utg. Oslo: Tano
Britton, N.J., Halfpenny, P., Devine, F. and R. Mellor (2004): The future of regional cities in the information age: The impact of information technology on Manchester’s financial and business services sector. The Journal of British Sociological Association 38 (4) pp. 795-814.
Buland, T. (1996): Den store planen. Norges satsing på informasjonsteknologi i 1987 – 1990.
STS-rapport nr. 27. Trondheim: Senter for teknologi og samfunn, NTNU
Burt, R. S. (1992): Structural Holes: the Social Structure of Competition. Cambridge: Harvard University Press
Calabrese, A. and M. Borchert (1996): Prospects for electronic democracy in the United States: Rethinking communications and social policy. Media, Culture and Society 18: 249:268
Coleman, J.S. (1990): Foundations of Social Theory. Harvard: Harvard University Press Das, T.K. and B-S. Teng (2000): A Resource- Based Theory of Strategic Alliances. Vol. 26,
No 1, pp 31-61.
Elander, I. (1999): Partnerskap och demokrati. Omaka par i nätverkspolitikens tid? I Amnå, E. (red): Globalisering. Demokratiutredningen. Forskarvolym IX SOU 1999:83
Etzioni, A. (1995): The Spirit of Community. Fontana Frønes, I.(2001): Digitale skiller. Bergen: Fagbokforlaget.
Galbraith J.R. (2002): Designing organizations. UK: John Wiley & sons
Gassan, A.-K.i, Boer de, K., Mourshed, M. and N. P. Rea (2001): Putting citizen on-line, not in line. The McKinsey Quarterly 1997 No. 2. (2001) pp 65-73.
Grønlie, T. (1991): Velferdskommunen. I Nagel, A.-H. (red.): Velferdskommunen. Kommunens rolle under utviklingen av velferdsstaten. Bergen: Alma Mater
Gulati, R., Nohira, N. and A. Zaheer (2000): Strategic networks . In Strategic Management Journal 21, pp.205-215.
Hanson, W. (2000): Principles of Internet Marketing. South-Western College Publishing. Harriss, J. (2002): Depoliticizing Development: The World Bank and Social Capital. London:
Anthem Press
Holmes, D. (2001): E-government, E-business Strategies for Government. Nicholas Brealey Publishing.
Hoven, F.H. (1981): Byråkratierfaringer og klientatferd. Publikasjon nr 10.
Forskningsprogrammet: Forvaltningen og svakstilte brukere. Bergen/ Kristiansand: Institutt for offentlig administrasjon Agder Distriktshøgskole.
Hoven, F.H. (1988): Informasjonskløftene og mulighetene for å ta ut rettigheter, I Omdahl, H (red): Informasjonskløftene og demokratiet. Oslo: Universitetsforlaget
Johansen M.W. (1998): Elektronisk saksbehandling - noen juridiske problemstillinger ved elektronisk dokumentasjonshåndtering. Statskonsult. Rapport no. 13
Kneebone RD. (1992): Centralization and the size of Government in Canada. Applied Economics 24 (12) Pp. 1293-1300
Layne K.and Lee J. (2001): Developing fully functional E-government: A four stage model Government Information Quarterly, Vol 18 pp 122-136.
Lin, N. (2001): Social capital: a theory of social structure and action. Cambridge, Mass.: Cambridge University Press.
Loeh, K.D. and S. Conger (1996): Evaluating ethical decisions and computer use.
Communications of the ACM 39 (3): 48-60
Lyngstad, R. (2003): Makt og avmakt i kommunepolitikken. Rammer, aktørar og ideologi i det lokale folkestyre. Bergen: Fagbokforlaget
Malone T.W. ,Yates J. and Benjamin R.I (1987): Electronic Markets and Electronic Hierarchies. Communication of the ACM.
Martinussen, W. (1993): Velferdsfellesskap. Medvirkning og solidaritet I nærmiljø, yrkesliv og politikk.
Trondheim: Allforsk AVH
McKay D. (2000): Policy legimacy and institutional design: Comparative lessons for the European Union. Journal of Common Market studies 38 (1) pp 25-44.
Montin, S. (2002): Moderna kommuner. Lund: Liber
Murray J. H. (1997): Hamlet on the Holoedeck: The Future of Narrative in Cyberspace.
New York: Free Press
Nahapiet, J. and S. Ghoshal (1998): Social capital, intellectual capital and the organizational advantage, Academy of Management Review, 23 (2): 242-266
Normann R. (2001): Reframing Business. When the Map Changes the Landscape. UK: John Wiley & sons
Norman, R and Ramirez, R (1994): Den nya affärslogiken. Liber-Hermods AB, Malmø Olsson, J. og S. Montin (red.)(1999): Demokrati som experiment – försöksverksamhet och
förnyelse i svenska kommuner. Ørebro: Ørebro universitet, Novemus. Nevemus
rapportserie 1999:1
Organisation for Economic Cooperation and Development 2001. The Well-being of Nations: The Role of Human and Social Capital.Paris: OECD. http://www.oecd.org/ dataoecd/48/22/1870573.pdf
Peled, A. (2001): Centralization or diffusion? Two tales of online government, Administration & Society 32 (6) pp 686-709.
Putnam, R. (1993): Making Democracy work. Civic Tradition in Modern Italy. Princeton: Princeton University Press.
Putnam, R. (2000): Bowling alone. New York: Simen & Schuster.
Rhodes, R.A.W.(1997):Understanding Governance. Policy networks, Governance, Reflexivity and Accountability. Buckingham: Open University Press
Rokkan, S. (1987): Stat, nasjon, klasse. Essays I politisk sosiologi. Oslo: Universitetsforlaget Sawhney M. and Zabin J. (2002): Managing and Measuring Relations Equity in the Network
Economy,,Journal of the Academy of Marketing Science. Vol. 30, No.4, pp. 313-332.
Schaffer, B.B. and W.-H. Huang (1975): Distribution and the Theory of Access, In Development and Change, Vol 6: 13 - 36
Seligman, A.B. (1997): The Problem of Trust. Princeton: Princeton University Press Sennett, R. (2001): Det fleksible mennesket. Bergen: Fagbokforlaget
Shiffman R. N, Brandt C.A., Liaw Y. and G.J. Corb (1999): A design model for computer- based guideline implementation based on information management services, Journal of the American Medical Informatics Association 6 (2) pp. 99-103 March - April
Solvang B.K.(2004): Effekter av informasjonsteknologi og valgfrihet på sentrale relasjoner i kommunal og privat tjenesteproduksjon. Arbeidsnotat nr.1.Agder University College, School of Management.
Ståhlberg, K. (1996): Herre I eget hus. 12 debattinnlägg om nordiska kommuner i förandring.
Bergen: LOS – senteret. LOS – senter rapport 9605
Ståhlberg, K. (1998): Serviceförbindelser i kommunernas utvecklingspolitik, Kommunal ekonomi och politik 2:7-19
Sørensen, R. J., Borge, L.E., Hagen T.P (1999): Effektivitet i offentlig tjenesteyting.
Fagbokforlaget.
Torsvik, G: (2000): Social capital and economic development. A plea for the mechanisms, in
Rationality and Society 12 (4), pp. 451-476
Tam, H. (1998): Communitarianism. A New Agenda for Politics and Citizenship.
MacMillan Press Ltd.
Taylor, M (2003): Public Policy in the Community. Palgrave MacMillan
Warschauer, M. (2003): Social capital and access. Univ Access Inf Soc 2, pp 315-330.
Published online. Springer-Verlag.
Whitson, T.I, and L. Davis (2001): Best practices in electronic government: Comprehensive electronic information dissemination for science and technology, Government Information Quarterly, Vol 18 No 2
Williamson, O.E. (1975): Markets and Hierarchies. Analysis and Anti-Trust Implications.
New York: Free Press (1975).
Williamson O.E. (1991): Markets - The Logic of Economic Organization.
In Williamson, O.E. and S.G. Winter (eds): The Nature of the Firm. New York: Oxford Press, Inc.
Zaltman, G., Pinson, C.R.A. and R. Angleman (1973): Meta Theory and Consumer Research.
New York: Holt, Rishardt and Winston
Øgård, M. (2000): New Public Management- markedet som redningsplanke. I Baldersheim,
H. and L.E. Rose (red): Det kommunale laboratorium pp 32-34. Bergen: Fagbokforlaget.
Østerud, Ø., K. Goldmann og M.N. Pedersen (red.)(1997): Statsvitenskapelig leksikon. Oslo: Universitetsforlaget
Østerud, Ø. og B.S. Tranøy (red) (2001): Den fragmenterte staten. Reformer, makt og styring.
Oslo: Universitetsforlaget
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Published
2006-04-03
How to Cite
Solvang, B. K., & Kiland, C. (2006). Public service providers and users in the information society: An explorative analysis. Journal of Comparative Social Work, 1(1), 3–20. https://doi.org/10.31265/jcsw.v1i1.20
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